From simple two way voice conferences to multipoint videoconferences, Principle One specialises in the provision, installation and support of today's leading audiovisual systems. We understand the level of quality expected and the critical response times required in investment banking.

We can support your audiovisual needs at every stage of the lifecycle- from initial design and integration through to operation and maintenance. We can also cater for high-profile corporate events that require the large-scale use of specialist technology.

In short, we can answer all of your audiovisual requirements, large and small. A major investment bank with offices in Hong Kong and Tokyo wanted to offload VC support from its in-house IT team, while maintaining high levels of service to users.

Principle One took over the booking and operation of videoconferences across the company. In most cases, this simply involved scheduling and setting up the call, but for critical events we placed a specialist on standby in case problems arose during the call.

• tracked inventory and expected failure rate of consumables, replacing parts before they reached the end of their expected life.
• provided monthly reports showing facilities usage for internal chargeback and trend analysis to predict future demand on their systems.
• maintained a facility whereby the bank could directly feed video into a major US news channel to provide market updates.

Management was able to focus attention on their core IT services while providing a greater depth of experience with audioconferencing services.